On behalf of the Macau Insurers Association and the Organizing Committee, I would like to warmly welcome you to the 28th East Asian Insurance Congress to be held from 11 to 15 October 2016 at the Venetian Macau.

The theme of the 28th EAIC is “The Future of Insurance – Customer Centricity”.  The healthy development of the industry depends largely on whether we are able to anticipate what customer needs will be.  We will have a full programme to help us gain a better insight into who our customers are, how we can serve them better, what role technology plays, what impact the ageing population may have, and what the ultimate operating model is in an ever-changing market place.  We may expect to be inspired by a host of world-class practitioners and speakers.

Every two years the EAIC offers excellent opportunities for delegates to meet up with one another to share their views on how we may make our industry better to better satisfy the needs of our customers.  Macau in 2016 offers the perfect place for this meeting of great minds and exchange of great ideas.

Besides being a convention destination, Macau is recognized as a world tourism and leisure centre.  Outside of the meeting rooms, Macau has a lot more to offer.  There are already many world-class attractions to welcome you.  As Macau continues with its fast paced development, by 2016, many more new hotels, convention facilities, entertainment options and fine restaurants will be ready to satisfy your every need.

Please join us in October 2016 to meet up with old friends and to make new ones, and to enjoy the warm Macanese hospitality.

Chris Ma
Chairman, Organizing Committee
28th East Asian Insurance Congress